myContactForm.com - Help Forum

rawhead · Joined: 09 Mar 2016 Posts: 5

I have created an order form box that confirms the order back to the originator which works fine. I have tried to include an Auto Response by completing the Auto Response Subject Box & Text but for some reason this is not being sent at the same time .... which I assume it is supposed to do? I have only just joined myContactForm so still getting used to it .... but I am obviously doing something very basically wrong can you or anyone else on the Forum help please.
Fred

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

Good Day,

Please confirm that the function is turned on under the Edit > Auto Responder part of the control panel.

It is is enabled, yet you are not getting the messages, please check your spam filter settings as it may be getting sent, but then filtered.

Nick Ladd
myContactForm.com

rawhead · Joined: 09 Mar 2016 Posts: 5

I have checked everything you mentioned, still no auto reply email.
I am using Moonfruit and inserting a HTML Snippit with the code for my created form. I am receiving the form correctly to my email address. But the auto response confirmation email is not being sent to the person who has completed the form. There are no spam settings on my form. I have followed the setup to the letter but still no auto reply email.

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

rawhead · Joined: 09 Mar 2016 Posts: 5

Thanks Nick ..... everything rests on this being successful otherwise I will have to use another form maker which I would prefer not too!

Fred

http://www.wopec.net/#/test-oil-order-page/4591975846

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

Hi Fred.

I sent a test message through, and did in fact receive an auto response. The problem with SPAM filters is that they often will incorrectly filter automated messages, such as auto responses. This is a common issue with all auto responders (not just myContactForm.com).

I would also suggest a minor tweak to your code since you are using the form in a frameset. This will prevent the frame within a frame situation during the redirect that the form is currently experiencing.

Change:

rawhead · Joined: 09 Mar 2016 Posts: 5

Hi Nick

The "Oil Order" came through to WOPEC OK ..... and from what you have said above you received an auto response confirming it.

I will wait for a computer literate friend to alter the new coding just incase I somehow do it incorrectly and will let you know if it was successful.

Thank you for your patience and for taking the time to sort this out for me.

Best Regards

Fred

rawhead · Joined: 09 Mar 2016 Posts: 5

Hi Nick

Eureka .... success! It took quite a while with my computer literate friend pulling his hair out with frustration. Too long to go into but basically down to AOL spam filters.

Your suggested tweak solved the problem of frame within frame and now returns the form filler to our Members Page which is exactly where we wanted them sent.

Thanks for all your help

Fred