myContactForm.com - Help Forum

[jellis00]

When user submits a form to a @yahoo.com address, an error message saying the destination server address could not be reached is displayed and the intended destination does no receive the message.
How do I fix this?

[jellis00]

Here is the error message received by form user.:

This site can’t be reachedwww.christinashomesalesprep’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN[/img]

[jellis00]

The form submission is being received by one email address, but not the intended form submission address but not the primary one, which is christinamccarty@yohoo.com. Here is the message that is being received:

From: je.lodestar@comcast.net [mailto:je.lodestar@comcast.net]
Sent: Wednesday, April 1, 2020 11:50 AM
To: jellis00@comcast.net
Subject: Received your email

Thank you for contacting me. I will contact you as soon as I can.

You submitted the following information:

Name: John R Ellis
Mailing Address: P.O. Box 1234
City: Saratoga
State: Wyoming
Zip Code: 82331
Phone: 7202324242
What is best way for me to contact you?
Questions/Comments: Test of the form. Call me if you get this.

[jellis00]

This below error message that is received by the submitting user doesn't make sense to me. I know this is the correct web site address. Using this address in browser has no problem finding the website. Therefore, why won't the submit find the server IP address for it????? Somebody please help me!

This site can’t be reached www.christinashomesalesprep’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN[/img]

[mycontac]

[jellis00]

Fixing the Reedirect page solved the error problem.

Now that it is working I see another problem.
When the form submission is received it shows that it came from je.lodestar@comcast.net not christinamccarty74@yahoo.com.
je.lodestar@cincast,net is not even one of the addresses in the address book. It was an address in an old form that has since been deleted. How do I get it to show it is coming from the right email address??

[jellis00]

I meant to say in previous post that when the form acknowledgement/reply is received by the person originally submitting it in which the owner of the website says thanks for contacting her it shows it came from je.lodestar@comcast.net instead of the site owner's send-to address. This happens even thoush the je.lodestar@comcast.net address is not even listed in our send-to address list.
Please help!!

[mycontac]

Good Day,

If you go to Form Management > Edit > Auto Responder it will allow you to select the email address that the auto responses are sent from.

Nick Ladd
myContactForm.com

[jellis00]

Thanks, Nick!