myContactForm.com - Help Forum

[timwilsonphotographs]

Hi all,

I am currently building my SmugMug website and have added a contact form with this platform.

The form works and sends messages to my chosen email address.
I am using a custom email address that I set up with GoDaddy, this shares the same domain to my SmugMug page. This email address uses Microsoft Outlook Online; I have linked it to my Gmail account so that all incoming mail for the Outlook Address automatically arrive in my Gmail inbox as well. Gmail is my primary and preferred email platform; I have created labels within Gmail that I use effectively as folders to organise emails with the recipients, respective projects and different action lists.

I asked several friends to each send a test email with the same subject/message body via the contact form, as well as sending my own test emails from other various personal Gmail addresses. The test emails I sent myself arrived successfully to both my Outlook and Gmail inboxes.
In the Gmail inbox my test emails arrived in different threads, and registered as being from different senders (ie. my different email addresses) but both also came labelled as having sent via the contact form.

When it comes to the test emails sent from my friends, they arrived successfully in both my Outlook/Gmail inboxes - but in the Gmail inbox appeared as within the same email thread, despite having different addresses.
I could reply to each email separately, but initially found the fact that multiple emails (all unrelated except for the fact they have been sent via the contact form) were arriving in the same email chain incredibly confusing.

Does anybody have any experience with a similar issue before? I hope I have provided sufficient detail here.

I have a theory that the fact all the test emails sent via the form had the same subject ("Test"), but I'm still investigating this theory.

Thanks in advance,
Tim

[mycontac]

Hi Tim,

Unfortunately I do not have experience with this. It sounds like Gmail is looking at the messages being forwarded from Outlook as being related ... perhaps since it is originating from the same sender (Outlook is likely forwarding via the mail server associated with your domain). Unfortunately, I don't know how you could fix this.

In the myContactForm.com settings, you can setup the forms to send to multiple addresses. This may be more efficient than using Outlook to forward.

Nick Ladd
myContactForm.com

[timwilsonphotographs]

Hi Nick,

Thank you for your reply.

I think I have kind of solved this issue: all the emails with the same 'Test' subject were sent in the same thread; whereas emails with different subjects became separated into different threads. Perhaps this is the reason for the grouping of otherwise unrelated emails.