myContactForm.com - Help Forum

[lazarusjl]

I am a Premium Memeber
I kept wondering why I was not receiving emails via the form and realized I had several in the message center.
After testing, I was able to identify that the MyContactForm is not passing the MS Exchange Fraud Detection testing and thus flagging ALL emails from the service as spam\spoof\fraud.
If the responses are even makling it to my customers, I am concerned they will see this.
Further, any notice to me is eiother going into spam folder or not being sent to me at all.

I did several tests and they look as follows (Bold is Exchange added info at top of email):

This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing

This is an automated confirmation that we have received your email.

We will be back in touch with you soon!

Thank you

You submitted the following information:

Name: Joe Lazarus
Phone: 8283291481
Message: This is another MS Exchange test



I did not see a way to attach the email or I would have done so for your review as well.

I have the alias address set in exchange so I don't know what to do.
It is probably a simple fix, but please help or I will have to stop using MyContactForm.

username: lazarusjl
web form location: http://www.storehousecoffee.com/contact_us.html
from name: Contact Us
Alias used: contact-us@storehousecoffee.com

This is urgent.

Thank you,

Joe

[mycontac]

Joe,

This is common with all third party form processors as the messages will always originate from our server, but have email headers where the 'From' header matches the user's email. This is due to the fact that it is impossible for us to send via your mail server while we need the recipients of forms to be able to reply directly to form messages by simply pressing the 'reply' button in their email client. There isn't much that can be done from our end to prevent this.

You can read more below about preventing spam filtering:

http://www.mycontactform.com/emailfiltering.php

Nick Ladd
myContactForm.com

[lazarusjl]

Hi Nick,

Thank you for the quick reply.

Whitelisting did the trick.

In Exchange I had to add your domain and mine to the ByPassSpam filter.

Hopefully this will help anyone else using Exchange Server.

All the Best,

Joe