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ctpoolliner
Joined: 01 Aug 2012
Posts: 5
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 Posted: Thu Feb 06, 2020 9:35 am Post subject: Verification Code issues when submitting form |
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When trying to submit the form with or without images customers get an error page with the message: Your verification code was entered incorrectly. Please try again.
As far as I know I haven't changed anything recently and the form was working all summer long
thanks
CTPoolLiner |
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ctpoolliner
Joined: 01 Aug 2012
Posts: 5
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| Posted: Fri Feb 07, 2020 8:20 pm Post subject: What Verification code? |
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| I'm not sure what verification code is required or whats going wrong here. Can anyone point me in a direction |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Mon Feb 10, 2020 4:42 am Post subject: Re: What Verification code? |
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| ctpoolliner wrote: |
| I'm not sure what verification code is required or whats going wrong here. Can anyone point me in a direction |
Good Day,
Can you provide a link to the form so we may investigate? Additionally, do you have visual verification enabled for the form, and is it displaying correctly on the form?
Nick Ladd
myContactForm.com |
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ctpoolliner
Joined: 01 Aug 2012
Posts: 5
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| Posted: Mon Feb 10, 2020 10:23 am Post subject: Re: What Verification code? |
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http://ctpoolliner.com/contact.php
I don't believe visual verification was enabled but its been months since I've messed with it. There is No Captcha or anything like that being displayed , so if by chance I did mess with it its not showing up.
I vaguely remember looking into doing a captcha or something like it towards the end of the summer because my form was getting spammed 3-4x daily |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Tue Feb 11, 2020 5:03 am Post subject: Reply |
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Thank you for the response and link.
Currently Visual Verification IS enabled for the form. You need to either update the code on your site to provide the proper code, or disable Visual Verification. This can be done under the 'Form Security / AntiSPAM' > 'Visual Verification (CAPTCHA)' section of the control panel.
Nick Ladd
myContactForm.com |
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ctpoolliner
Joined: 01 Aug 2012
Posts: 5
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| Posted: Fri Feb 14, 2020 10:32 am Post subject: Re: Reply |
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So the code on the web doesn't have anything that I can see regarding visual verification, thats whats currently being hosted. Are you seeing something in the form HTML that I'm not?
Or are you looking at myContactForm's end regarding something I tried saving but never uploaded to my site.
I have since gone back to myContactForm and adjusted the form to not have visual verification, but I didn't save the new code to the web because I didn't see anything in the currently hosted form that would note having the captcha in the form right now
| Code: |
<form name="contactForm" id="contactForm" method="post" enctype="multipart/form-data" action="http://www.mycontactform.com/sendform/sendform.php" style="width: 478px; border: 0px solid #000000; margin: 0; padding: 0; background-color: transparent;">
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q1" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">First Name <span style="color: #FF0000">*</span></label>
<input name="q1" id="q1" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;" required="required">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q2" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Last Name <span style="color: #FF0000">*</span></label>
<input name="q2" id="q2" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;" required="required">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="email" style="float: left; width: 100%; display: block; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">E-mail Address: <span style="color: #FF0000">*</span></label>
<input name="email" type="email" id="email" size="20" maxlength="100" required="required" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q7" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Phone <span style="color: #FF0000">*</span></label>
<input name="q7" id="q7" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;" required="required">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q3" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Address </label>
<input name="q3" id="q3" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q4" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">City <span style="color: #FF0000">*</span></label>
<input name="q4" id="q4" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;" required="required">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q5" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">State <span style="color: #FF0000">*</span></label>
<input name="q5" id="q5" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;" required="required">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q6" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Zip </label>
<input name="q6" id="q6" type="text" value="" size="20" maxlength="" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q8" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Pool Type </label>
<select name="q8" id="q8" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
<option value="Inground">Inground</option>
<option value="Above Ground">Above Ground</option>
</select>
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q9" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Pool Size </label>
<select name="q9" id="q9" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
<option value="15 Round ">15 Round </option>
<option value="18 Round">18 Round</option>
<option value="21 Round">21 Round</option>
<option value="24 Round">24 Round</option>
<option value="27 Round">27 Round</option>
<option value="12 x 24">12 x 24</option>
<option value="15 x 30">15 x 30</option>
<option value="16 x 32">16 x 32</option>
<option value="18 x 36">18 x 36</option>
<option value="20 x 40">20 x 40</option>
<option value="Not Sure">Not Sure</option>
</select>
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q10" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Pool Shape </label>
<select name="q10" id="q10" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;">
<option value="Rectangle">Rectangle</option>
<option value="Round">Round</option>
<option value="Oval">Oval</option>
<option value="Grecian">Grecian</option>
<option value="Roman">Roman</option>
<option value="EL / True EL">EL / True EL</option>
<option value="Freeform">Freeform</option>
</select>
</div>
<div style="border-bottom: 0px solid #D8D8D8; width:100%; padding: 5px; clear: left; margin: 0;"><!--added width:100%;-->
<label for="q11" style="float: left; width: 30%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Pool Materials </label>
<select name="q11" id="q11" style="width:100%; font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;"><!-- added width:100%;-->
<option value="Vinyl Liner">Vinyl Liner</option>
<option value="Gunite">Gunite</option>
<option value="Concrete">Concrete</option>
<option value="Fiberglass">Fiberglass</option>
</select>
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="attach6321" style="float: left; width: 100%; margin-bottom:5px; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Feel Free to Attach a Photo of the Pool: </label><!-- added margin-bottom:2px;-->
<input id="attach6321" name="attach6321" type="file" style="font-family: Arial; clear:left; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 5px;">
</div>
<div style="border-bottom: 0px solid #D8D8D8; padding: 5px; clear: left; margin: 0;">
<label for="q12" style="float: left; width: 100%; padding-top: 4px; font-family: Arial; color: #3a3a3a; font-size: 14px; font-weight: bold;">Tell Us About The Pool</label>
<textarea name="q12" id="q12" cols="30" rows="5" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #FFFFFF; border: 1px solid #d8d8d8; padding: 2px;"></textarea>
</div>
<div style="background-color: transparent; padding: 5px; clear: left; margin: 0;">
<hr style="color: #D8D8D8; background-color: #D8D8D8; height: 1px;">
</div>
<div style="background-color: transparent; padding: 5px; clear: left; margin: 0;">
<input name="user" type="hidden" id="user" value="ctpoolliner">
<input name="formid" type="hidden" id="formid" value="383807">
<input name="subject" type="hidden" id="subject" value="CTPoolLiner.com Contact Form Submission">
<input name="submit" type="submit" value="Submit" style="font-family: Arial; font-size: 14px; font-weight:bold; color: #3a3a3a; background-color: #ffffff; margin-bottom:2px; border: 1px solid #d8d8d8; padding: 2px;"><!--added margin-bottom:2px;-->
<!--NO Reset <input name="reset" type="reset" value="Reset" style="font-family: Arial; font-size: 14px; color: #3a3a3a; background-color: #ffffff; border: 1px solid #d8d8d8; padding: 2px;" />-->
</div>
<div style="background-color: transparent; padding: 5px; clear: left; margin: 0;">
<span style="color: #FF0000">*</span>
<span style="font-family: Arial; color: #3a3a3a; font-size: 14px;">Required</span>
</div>
</form> |
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ctpoolliner
Joined: 01 Aug 2012
Posts: 5
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| Posted: Sun Feb 16, 2020 1:53 pm Post subject: Verification Code issues when submitting form |
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Okay so I was able to remove the configuration for the captcha on mycontactform.com and now I can submit the form with no errors.
BUT If I want the captcha which I do, why is it not showing up in the form html. I don't see it anywhere in the code I posted or when I inspect the form element with google chrome dev tools.
If the original settings in mycontactform.com had the configuration for the captcha/ visual verification checked, how come I wasn't getting any difference in the form code or how it was viewing in the browser?
I would really like to get the captcha or something better in place as my form gets ruthlessly spammed. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Tue Feb 18, 2020 4:48 am Post subject: Re: Verification Code issues when submitting form |
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Good Day,
There are a couple of things happening when visual verification is enabled in the panel. On the back end database side (that I can see) it is enabled so that the processing server knows to look for the coded input from the form. It also updates the HTML that you need to download from panel and update to your site so that the proper image for verification is loaded when the form loads, and so there is a field to type the verification code into.
Nick Ladd
myContactForm.com |
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